Due to the personal nature of our products we do not do any exchanges, refunds, or returns. SO PLEASE CHOOSE CAREFULLY. If there was an error in your online order you have 24 hours from the time of your order to contact Totally Amazballz for changes. Any missing or damaged products WILL NOT be replaced or credited after 24 hours of delivery. Proof of purchase is REQUIRED. Totally Amazballz is not responsible for products affted by warm or cold weather climates.